Disclaimer & Limitation of Liability

Important information regarding the use of Number One products and our liability limitations under New Zealand law.

Last Updated: July 2025

Table of Contents

1. Overview

The information, products, and services provided on this website (including, but not limited to, Number One – Stain Remover, Number One – Booster, and all other current and future products developed or sold by Number One Limited) are offered in good faith and are intended for general household and commercial cleaning use in accordance with provided instructions.

While all reasonable care has been taken to ensure product quality, safety, and regulatory compliance, Number One Limited, its owners, directors, employees, agents, and affiliates accept no liability and bear no responsibility for any loss, damage, injury, or adverse outcome (whether direct, indirect, incidental, special, or consequential).

Good Faith Declaration

All products and services are provided in good faith with careful attention to quality control and safety standards. However, the user assumes all responsibility for proper application and suitability for their specific cleaning needs.

2. Product Scope

2.1 Current Product Range

This disclaimer applies to all products manufactured, distributed, or sold by Number One Limited, including:

  • Number One – Stain Remover: Primary carpet and fabric cleaning solution
  • Number One – Booster: Enhanced cleaning agent for tough stains
  • Number Three – Balance: Fiber restoration and pH balancing solution
  • Future Products: Any cleaning products developed under the Number One brand
2.2 Intended Use

Our products are specifically designed and intended for:

  • General household carpet and fabric cleaning
  • Commercial cleaning applications by trained professionals
  • Stain removal from wool and synthetic carpets
  • Upholstery and fabric care when used as directed

3. Liability Exclusions

Number One Limited excludes all liability arising out of or in connection with the following circumstances:

  • Incorrect, unsafe, or unintended use of our products
  • Failure to follow instructions, warnings, or recommended procedures
  • Use on unsuitable materials or surfaces
  • Reactions or damage caused by mixing our products with other chemicals
  • Any assumptions or misuse based on third-party advice, user forums, or unofficial sources
  • Storage of products in inappropriate conditions (e.g., exposure to light, heat, or moisture)
  • Use by persons under 18 years of age
  • Application without proper testing in inconspicuous areas

Scope of Exclusion

These exclusions apply to all forms of loss or damage including but not limited to: property damage, personal injury, business interruption, loss of profits, consequential damages, and any other direct or indirect harm.

4. Usage Requirements

4.1 Mandatory Requirements

Products must only be used as directed. Users are solely responsible for:

  • Reading and understanding all product instructions before use
  • Testing products in an inconspicuous area before full application
  • Determining the suitability of the product for their specific needs
  • Ensuring safe and lawful use at all times
  • Reviewing Safety Data Sheets (SDS) before first use
Pre-Testing Required

Always test in an inconspicuous area before full application to check for adverse reactions or discoloration.

Visual Inspection

Examine the surface or fabric carefully before application. Some materials may not be suitable for chemical cleaning.

Follow Timing

Respect all timing instructions for application, contact time, and removal procedures.

Environmental Conditions

Use only in appropriate temperature and humidity conditions as specified in product instructions.

5. Safety Guidelines

Critical Safety Information

Our products are NOT intended for:

  • Ingestion or consumption under any circumstances
  • Inhalation or breathing in concentrated form
  • Direct contact with skin or eyes
  • Use on animals, pets, or their bedding
  • Cleaning of food surfaces or food preparation areas
  • Medical or therapeutic applications
5.1 Storage and Handling
  • Keep out of reach of children and pets at all times
  • Store in original containers with labels intact
  • Avoid exposure to extreme temperatures, direct sunlight, or moisture
  • Do not store near food, medicine, or personal care items
  • Ensure adequate ventilation during use
5.2 Emergency Procedures

In case of accidental contact or ingestion:

  • Eye Contact: Rinse immediately with clean water for 15 minutes, seek medical attention
  • Skin Contact: Wash thoroughly with soap and water, remove contaminated clothing
  • Ingestion: Do not induce vomiting, seek immediate medical attention
  • Inhalation: Move to fresh air immediately, seek medical attention if symptoms persist

6. Warranties and Representations

To the fullest extent permitted by law, Number One Limited makes no warranties, guarantees, conditions, or representations about our products, whether express or implied, including but not limited to:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties regarding product performance or effectiveness
  • Guarantees about compatibility with all surfaces or materials
  • Representations about specific cleaning results or outcomes
  • Warranties regarding shelf life beyond stated expiration dates

Consumer Rights

Nothing in this disclaimer excludes, restricts, or modifies any consumer rights or remedies that cannot be excluded, restricted, or modified under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993.

7.1 Governing Law

This disclaimer is governed by New Zealand law, including:

  • Consumer Guarantees Act 1993
  • Fair Trading Act 1986
  • Health and Safety at Work Act 2015
  • Hazardous Substances and New Organisms Act 1996
7.2 International Customers

For customers in other jurisdictions, additional protections may apply under local laws including:

  • Australian Consumer Law (ACL)
  • European Union product liability directives
  • United States state and federal consumer protection laws
7.3 Release and Hold Harmless

By using our website or purchasing our products, you agree to release and hold harmless Number One Limited from any and all claims, demands, liabilities, costs, or legal actions arising from the use or misuse of our products or reliance on any content provided, to the fullest extent permitted by applicable law.

Agreement Required

If you do not agree with any part of this disclaimer, please do not use our products or website. Continued use constitutes acceptance of these terms and conditions.

8. Product Label Version

Condensed Label Text

This condensed version appears on all Number One product labels:

Use only as directed. Always test in an inconspicuous area before full application. Not for ingestion, inhalation, or use on skin, animals, or food surfaces. Keep out of reach of children and pets. Number One Limited accepts no liability for misuse, damage, or injury arising from improper use or failure to follow instructions. Refer to SDS and usage guide before use. By using this product, you accept all associated risks and release the manufacturer from all liability to the fullest extent permitted by law.

9. Contact Information

Customer Support & Legal Inquiries

Number One Limited
Email: admin@number1.co.nz
Phone: 021 951 916
Website: number1.co.nz
New Zealand

9.1 Emergency Contact

For product safety emergencies or urgent concerns:

  • New Zealand Poison Centre: 0800 POISON (0800 764 766)
  • Emergency Services: 111
  • After-hours Support: Leave detailed message at 021 951 916
9.2 Product Information Requests

For Safety Data Sheets (SDS), usage guides, or technical information, contact admin@number1.co.nz with your specific product name and batch number if available.

Disclaimer Interpretation

If any provision of this disclaimer is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. This disclaimer represents the complete agreement regarding liability limitations and supersedes any prior agreements or understandings.