FAQ

Everything you need to know about Number One stain removal products and how to use them effectively.

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What makes Number One products different from other stain removers?

Number One products are specifically designed with wool-safe formulations that are gentle yet effective. Our unique blend of carefully selected active ingredients and specialized encapsulation agents work together to lift stains without damaging delicate fibers.

Key Differences:
  • Wool-safe formulation
  • No bleach or harsh chemicals
  • Continues working after application
  • Safe for synthetic and blended carpets
What's the difference between Number One, Two, Three, and Four?

Number One – Stain Remover: Your primary stain-fighting hero. Works on most stains and is often all you need.

Number Two – Booster: Pre-treatment for tough, stubborn stains. Use before Number One for extra power.

Number Three – Balance: Post-cleaning treatment that restores and resets carpet fibers after cleaning.

Number Four – Revive: Final conditioning step that leaves carpets soft, refreshed, and renewed.

The Complete Process: For best results, use in sequence: Two (if needed) → One → Three → Four
How do I use Number One Stain Remover?
Step-by-Step Instructions:
  1. Shake bottle well before use
  2. Spray directly onto the stain
  3. Put on gloves and gently massage into carpet fibers
  4. Wait 2-5 minutes for the product to work
  5. Blot with a clean towel or extract with carpet cleaner
  6. Repeat if necessary for stubborn stains

Note: The stain may continue fading over time, so be patient with the process!

When should I use Number Two Booster?

Use Number Two Booster for particularly stubborn, old, or deeply set stains that don't respond well to Number One alone.

Perfect for:
  • Old, set-in stains
  • Wine, coffee, or food stains
  • Paint or ink marks
  • Any stain that "laughs at your spray bottle"

Apply Booster first, wait 5-10 minutes, then follow with Number One for the complete treatment.

Can I use these products on all types of carpet?

Yes! All Number One products are specifically formulated to be safe for:

  • Wool carpets – Our gentle, wool-safe formula
  • Synthetic carpets – Nylon, polyester, polypropylene
  • Blended carpets – Wool/synthetic combinations
What makes it safe: No bleach, no harsh chemicals, pH-balanced formulation designed specifically for delicate fibers.
What safety precautions should I take?
Important Safety Guidelines:
  • Always wear gloves and eye protection
  • Keep out of reach of children
  • Avoid contact with eyes and skin
  • Ensure good ventilation when using
  • Store in a cool, dry place away from sunlight

Important: While formulated to be wool-safe and gentle, proper precautions should always be taken when using any cleaning products.

What should I do if I get the product in my eyes or on my skin?
First Aid Instructions:
  • Eyes: Flush immediately with clean water for 15 minutes. Seek medical attention if irritation persists.
  • Skin: Wash thoroughly with soap and water
  • Ingestion: Do NOT induce vomiting. Seek urgent medical attention

Emergency Contact: Call 0800 764 766 (Poison Centre NZ) for urgent assistance.

Why does the stain sometimes come back after cleaning?

This is called "wicking" and happens when moisture pulls stain residue from deep in the carpet backing up to the surface as it dries.

To prevent this:
  1. Use Number Three – Balance after cleaning to reset the fibers
  2. Ensure thorough extraction or blotting
  3. Allow complete drying before assessing results
  4. For persistent wicking, repeat the cleaning process
How long do the products last and how should I store them?

When stored properly, Number One products maintain their effectiveness for extended periods.

Storage Guidelines:
  • Keep sealed in original container
  • Store in a cool, dry place
  • Protect from direct sunlight
  • Avoid extreme temperatures
  • Always shake before use

Proper storage ensures the active ingredients remain stable and effective.

Can I use these products with a carpet cleaning machine?

Absolutely! Number One products work excellently with extraction equipment.

With Carpet Cleaners:
  1. Pre-treat stains with appropriate Number One product
  2. Allow dwell time as directed
  3. Extract with your carpet cleaning machine
  4. Follow with Number Three – Balance if desired
  5. Finish with Number Four – Revive for best results

The extraction process helps remove both the stain and the cleaning product residue more effectively.

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