Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Number One Limited ("we," "us," "our," or "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website number1.co.nz, purchase our products, or interact with our services.
This policy complies with the New Zealand Privacy Act 2020, and where applicable, international privacy regulations including the European General Data Protection Regulation (GDPR).
We collect personal information only with your explicit consent, obtained during account registration and at specific interaction points. You have full control over what information you share with us and can withdraw consent at any time through your account settings or by contacting us directly.
As we manufacture and sell chemical cleaning products, we may collect additional health and safety information to ensure proper product use and comply with regulatory requirements. This information is always collected voluntarily and with your explicit consent.
We obtain your explicit consent for data collection at the following points:
| Consent Type | Data Covered | Processing Purpose |
|---|---|---|
| Account Registration | Name, email, password, phone, activity logs, session data | Account management, security, customer service |
| Order Processing | Order details, payment info, delivery addresses, purchase history | Order fulfillment, accounting, customer support |
| Marketing Communications | Email preferences, subscription status, engagement tracking | Newsletter delivery, product updates, promotional offers |
| Website Analytics | Page views, click patterns, video engagement, search queries | Website improvement, content optimization, user experience |
Update your personal information, communication preferences, and data sharing settings through your account dashboard.
Unsubscribe from newsletters or modify your email preferences using the links in our emails or your account settings.
Contact us to withdraw consent for specific data processing activities. Some data may be retained for legal compliance.
Request complete account deletion. We'll remove your data according to our retention policies and legal requirements.
Some data processing doesn't require consent when we have other legal grounds (contract performance, legal obligations, or legitimate interests). However, we prioritize consent-based processing wherever possible and will always inform you of our legal basis for processing your data.
| Type of Information | Database Fields | Collection Purpose |
|---|---|---|
| Account Information | Name, email, password, phone, role, email verification status | Account creation, authentication, user management |
| Address Information | Multiple addresses (primary, billing, shipping), full name, address lines, city, state, postal code, country, phone | Order fulfillment, delivery, billing purposes |
| Order Information | Order details, purchased products, quantities, prices, payment methods, transaction IDs | Order processing, customer service, accounting, legal compliance |
| Communication Preferences | Newsletter subscription status, email preferences, confirmation tokens | Marketing communications, product updates (with consent) |
| Blog & Content Interaction | Comments, author name, email (for blog comments), content engagement | Community interaction, content moderation, spam prevention |
| Product Information | Product views, usage feedback, safety information responses | Product recommendations, safety compliance, customer support |
All personal data collection occurs with your explicit consent during account registration. You can withdraw consent at any time by contacting us or updating your account preferences. Some data may be retained for legal compliance even after consent withdrawal.
We share information with trusted third parties who provide services on our behalf:
We may disclose information when required by law or to protect our rights:
If Number One is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.
In the unlikely event of a data breach, we will notify affected individuals within 72 hours and relevant authorities as required by law. We maintain comprehensive incident response procedures and cyber insurance coverage.
Request a copy of the personal information we hold about you.
Correct any inaccurate or incomplete personal information.
Request deletion of your personal information (subject to legal requirements).
Limit how we process your personal information.
Receive your data in a structured, machine-readable format.
Opt-out of marketing communications and certain data processing.
To exercise any of these rights, contact us using the details in Section 13. We will respond within 30 days and may require identity verification for security purposes.
Some rights may be limited where we have legal obligations to retain information, such as:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Essential Cookies | Website functionality, security, shopping cart | No (legitimate interest) |
| Performance Cookies | Website analytics, usage statistics | Yes |
| Functional Cookies | User preferences, language settings | Yes |
| Marketing Cookies | Targeted advertising, social media | Yes |
You can control cookies through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.
Your data may be stored and processed in:
When transferring data internationally, we ensure adequate protection through:
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Order Information & Order Items | 7 years | Tax, accounting, and consumer protection requirements |
| User Accounts & Profile Data | 3 years after last login activity | Business operations, customer service |
| User Sessions | 30 days from expiry date | Security and fraud prevention |
| Activity Logs | 2 years | Security monitoring, customer support |
| Newsletter Subscriptions | Until withdrawal of consent + 30 days | Consent-based marketing |
| Blog Comments | Indefinitely (until deletion request) | Content management, community building |
| User Addresses | 2 years after last order | Customer convenience, reordering |
| Video Analytics | 26 months | Content optimization, user experience |
| Product Safety Records | 10 years | Chemical product safety regulations |
| Payment Transaction IDs | 7 years | Financial compliance, dispute resolution |
We maintain automated systems to remove data according to the retention schedules above. This includes:
Our products are chemical cleaning agents and are not intended for purchase by individuals under 18 years old. We do not knowingly collect personal information from children under 13, or under 16 in the EU. If you believe a child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will:
Continued use of our services after changes constitutes acceptance of the updated policy.
Number One Limited
Privacy Officer
Email: admin@number1.co.nz
Phone: 021 951 916
New Zealand
If you have concerns about our privacy practices:
This Privacy Policy is governed by New Zealand law and the Privacy Act 2020. For international customers, additional protections under GDPR, CCPA, or other applicable privacy laws may apply. In case of conflicts between different legal requirements, the most protective standard will apply.
For urgent privacy or security matters outside business hours, contact: emergency@number1.co.nz