Specialized Stain Removal

Often yes, though older stains are harder to remove than fresh ones. The Number One formula is specifically effective on set-in stains — it re-hydrates and breaks down dried residue so it can be extracted. We will assess the stain honestly before we start and give you a realistic expectation. Some very old stains on delicate fibres may be permanently set, and we will tell you that upfront rather than risk damaging the carpet.

Yes. The Number One formula is pH-balanced and safe for wool, silk, and other delicate natural fibres. Many cheaper stain removers are too alkaline for wool and can damage or felt the fibres. We always check the carpet type before selecting the exact treatment approach to ensure the right product is used.

A small number of stains may be permanent — particularly bleach damage (which removes colour rather than adds it), some very old red wine stains on light carpet, and certain chemical dye spills. We will tell you honestly before we start if we think a stain is likely permanent. We never charge for a result we cannot deliver.

Cost depends on the number, size, and type of stains, and whether a full carpet clean is included at the same time. Treating a stain as part of a full carpet clean is the most cost-effective approach. For spot treatment only, contact us for a quote — call 0290 4502 709 or email job@truerevivexpert.nz with details and a photo if possible.

Blot (do not rub) fresh liquid stains with a clean cloth to absorb as much as possible. Avoid using supermarket stain sprays before we arrive — some can set stains permanently or leave residues that interfere with professional treatment. If you have Number One at home, that is fine to use as a pre-treatment. Otherwise, just blot and wait for us.

Yes. You can purchase Number One stain remover directly from us for use between professional cleans. It is the same professional-grade formula we use on every job — diluted for home use. Visit our products page to order, or ask about it when we visit.